Northwest - opinion revised

All I can say is wow. I wrote Northwest customer service an e-mail the other day about the poor service I received from their US customer service center. I didn't expect to hear anything back from them. Well, I was mistaken. Today I received an apology e-mail from them as well as an airmileage credit that I am more than happy with. This was a very nice gesture on their part because the miles were a significant amount. So, I take back my Northworst comment. They have addressed my concerns and providing I don't get rude people on the phone in the future, I am once again a happy customer.